Privacy policy

1 Responsible body

The controller for the collection, processing and use of your personal data within the meaning of the GDPR is

Prana Veda Sanctuary, Bondalem 81173, Tejakula-Bulelang, Bali, Indonesia

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions as a whole or for individual measures, you can address your objection to the controller named above.

You can save and print out this privacy policy at any time.

2 General use of the website

2.1 Access data

We collect information about you when you use this website. We automatically collect information about your usage behaviour and your interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our online offering (so-called server log files). The access data includes the name and URL of the retrieved file, date and time of retrieval, amount of data transferred, notification of successful retrieval (HTTP response code), browser type and version, operating system, referrer URL (i.e. the previously visited page), IP address and the requesting provider.

We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of operation, security and optimisation of our online offer, but also for anonymous recording of the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. On the basis of this information, we can provide personalised and location-based content and offer the

Analyze data traffic, search for and rectify errors and improve our services. We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision or billing of a service, e.g. if you use one of our offers. After cancelling the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website. We also store the date of your last visit as part of your account (e.g. when registering, logging in, clicking on links, etc.).

2.2 Hosting and fonts

This website is delivered through the network of Cloudflare, Inc. (San Francisco, USA). Cloudflare processes the access data listed in section 2.1 to deliver the pages and protect them from attacks. We keep our server’s technical logs for the contact form and the question helper for no more than 7 days; they contain nothing of what you write.

The fonts on this website are stored on our own server. Opening the pages makes no connection to Google or any other font provider. We use no analytics or advertising services, and no cookies for those purposes.

2.3 Contact and booking requests

When you write to us through the contact or booking form, we send your name, your email address, your message and the page you wrote from to our mailbox, [email protected]. We use the email service Resend (USA) to send it. We keep your details to answer your request and in case follow-up questions arise. The same applies when you write to us directly by email or WhatsApp. We only store and use further personal data if you consent or if the law allows it without specific consent.

If you upload a payment receipt through the link in your booking confirmation, we store it with your booking at Cloudflare and send it to [email protected].

To prevent misuse, we count for one minute how many messages come from the same IP address. For this the address is held only in working memory and is not stored.

2.4 Question helper

On our website you can ask questions about Prana Veda, for example about the retreats, the rooms, the food or getting here. The answers are written automatically by an answering system: the language model Claude by Anthropic PBC (San Francisco, USA). For this we send your questions, the conversation so far, the page you are on and its language to Anthropic, but not your name or email address. Under its terms for business customers, Anthropic does not use this data to train its models and keeps it only for a limited time.

Please don’t enter sensitive details in the question helper, such as anything about your health; it’s better to write to us directly about those. The conversation is kept in your browser only for the session and is deleted when you close the window. If you pass a conversation on to our team, we send it with your name and email address to [email protected], as described in section 2.3.

The answers are written automatically and can contain mistakes. What our team tells you is what counts.

2.5 Newsletter

When you subscribe to our newsletter, your first name, last name, email address and chosen form of address are passed to Brevo (Sendinblue SAS, Paris, France), which we use to send it. You can unsubscribe at any time with the link in every issue.

2.6 Links to other services

We link to Instagram, Facebook, YouTube, Tripadvisor, WhatsApp and Google Maps with plain links only. Data is passed to the provider only when you click such a link, and its own privacy policy then applies.

2.7 Legal basis and storage period

The legal basis for the processing described in sections 2.1, 2.2, 2.4 and 2.6 is Art. 6(1)(f) GDPR. Our interests in the processing are in particular keeping the website running and secure, answering questions about what we offer, and making the website easier to use. For booking requests (section 2.3) the legal basis is also Art. 6(1)(b) GDPR, and for the newsletter (section 2.5) your consent under Art. 6(1)(a) GDPR, which you can withdraw at any time.

Unless stated otherwise, we only store personal data for as long as it is needed for the purposes pursued.

3 Your rights as a data subject affected by data processing

Under the applicable laws, you have various rights regarding your personal data. If you wish to assert these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address given in section 1.

Below you will find an overview of your rights.

3.1 Right to confirmation and information

You have the right to obtain confirmation from us at any time as to whether or not personal data concerning you is being processed. If this is the case, you have the right to obtain information from us free of charge about the personal data stored about you, together with a copy of this data. You also have the right to the following information:

1. the purposes of processing;
2. the categories of personal data that are processed;
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
4. where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
5. the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
6. the existence of a right of appeal to a supervisory authority;
7. if the personal data is not collected from you, all available information about the origin of the data;
8. the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.

If personal data is transferred to a third country or to an international organisation, you have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR in connection with the transfer.

3.2 Right to rectification

You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the , you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

3.3 Right to erasure (“right to be forgotten”)

You have the right to obtain from us the erasure of personal data concerning you without undue delay and we are obliged to erase personal data without undue delay where one of the following grounds applies:

1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. You withdraw your consent on which the processing is based according to point (a) of Article 6(1) GDPR, or point (a) of Article 9(2) GDPR, and where there is no other legal ground for the processing.
3. You object to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) GDPR.
4. The personal data was processed unlawfully.
5. The deletion of personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.
6. The personal data was collected in relation to information society services offered in accordance with Article 8 (1) GDPR.

Where
GDPR has made the personal data public and is obliged to erase the personal data, we, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

3.4 Right to restriction of processing

You have the right to obtain from us restriction of processing where one of the following applies:

1. the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data,
2. the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;

we have made the personal data public and we are obliged pursuant to Art. 17

3.5

3. 4.

we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims, or
you have objected to processing pursuant to Article 21(1) GDPR pending the verification whether the legitimate grounds of our company override yours.

Right to data portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller without hindrance from us, where

1. the processing is based on consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR or on a contract pursuant to Article 6(1)(b) GDPR and

2. the processing is carried out by automated means.

In exercising your right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from us to another controller, where technically feasible.

3.6 Right of objection

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Where personal data are processed by us for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.

You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes in accordance with Article 89(1) GDPR, unless the processing is necessary for the performance of a task carried out in the public interest.

3.7 Automated decisions including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

3.8 Right to withdraw consent under data protection law

You have the right to withdraw your consent to the processing of personal data at any time.

3.9 Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you is unlawful.

4 Data security

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.

Your personal data is transmitted to us in encrypted form. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

To secure your data, we maintain technical and organizational security measures that we continually adapt to the state of the art.

We also do not guarantee that our service will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.

5 Automated decision making

Automated decision-making based on the personal data collected does not take place.

6 Disclosure of data to third parties and transfers to other countries

In principle, we only use your personal data within our company.

If and insofar as we involve third parties in the fulfilment of contracts (such as logistics service providers), they will only receive personal data to the extent that the transfer is necessary for the corresponding service.

In the event that we outsource certain parts of data processing (“order processing”), we contractually oblige processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.

Some of the service providers named in section 2 are based in the USA (Cloudflare, Resend, Anthropic). Data is transferred there on the basis of the EU-US Data Privacy Framework where the provider is certified under it, and otherwise on the basis of the EU Standard Contractual Clauses (Art. 46(2)(c) GDPR). Our team handles your requests from Bali, Indonesia.

7 Data protection officer (optional)

If you have any questions or concerns about data protection, please contact our data protection officer:

[email protected]

Provided by:

RA Maximilian Greger
E-Mail: [email protected] Web: www.law-blog.de